Terms & Conditions

Last Updated: January 15, 2025

Welcome to CoralPetalStore. These Terms and Conditions ("Terms," "Agreement") govern your use of our website located at https://coralpetalstore.com and your purchase of custom bouquets and floral arrangements from CoralPetalStore ("we," "us," "our").

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

1. Definitions

For the purposes of these Terms:

• "Company," "we," "us," "our" refers to CoralPetalStore, located at Mitchell Centre, Mitchell St &, Knuckey St, Darwin City, NT 0800, Australia
• "Customer," "you," "your" refers to the individual or entity accessing our website or purchasing our products
• "Products" refers to custom bouquets, floral arrangements, and related items offered for sale on our website
• "Services" refers to our floral design, delivery, and related services
• "Website" refers to https://coralpetalstore.com and all associated pages
• "Order" refers to your request to purchase Products from us

2. Acceptance of Terms

By using our website, you represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will use our website and services in compliance with these Terms and all applicable laws
• All information you provide is accurate, current, and complete
• You will maintain the accuracy of such information

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of our custom bouquets and floral arrangements. However:

• Product images are for illustrative purposes and may not exactly represent the final product
• Flower colors, varieties, and availability may vary due to seasonal factors
• We reserve the right to substitute flowers of equal or greater value when necessary
• Actual bouquet sizes may vary slightly from descriptions
• We do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free

3.2 Custom Bouquets

As a provider of custom floral arrangements:

• We work closely with customers to create personalized designs
• Custom orders require clear communication of preferences and requirements
• Final designs are subject to our professional judgment and flower availability
• Custom orders may require advance notice (typically 24-48 hours)
• Rush custom orders may incur additional fees

3.3 Pricing and Availability

All prices are listed in Australian Dollars (AUD) and:

• Are subject to change without notice
• Do not include delivery fees unless otherwise stated
• Are inclusive of applicable taxes (GST)
• Are valid only at the time of order placement

We reserve the right to:

• Limit quantities of products available for purchase
• Discontinue any product at any time
• Refuse or cancel orders for any reason, including pricing errors

4. Ordering Process

4.1 Placing an Order

To place an order:

1. Select your desired products or describe your custom requirements
2. Provide accurate delivery and contact information
3. Choose your preferred delivery date and time
4. Review your order details and total cost
5. Complete payment through our secure payment system
6. Receive order confirmation via email

4.2 Order Confirmation

Once you place an order:

• You will receive an automated email confirmation
• This confirmation does not constitute order acceptance
• We reserve the right to accept or reject orders at our discretion
• Order acceptance occurs when we send a dispatch confirmation
• A contract is formed only upon our acceptance

4.3 Order Modifications

To modify or cancel an order:

• Contact us immediately at +0889418055 or via email
• Modifications are subject to availability and timing
• Orders cannot be modified once they enter preparation (typically 2 hours before delivery)
• Cancellation terms are outlined in our Refund Policy

5. Payment Terms

5.1 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal and other digital payment platforms
• Bank transfers (for corporate accounts only)

5.2 Payment Processing

By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize us to charge the full order amount
• Agree that payment is processed through secure third-party processors
• Understand that we do not store complete credit card information

5.3 Payment Security

We use industry-standard security measures including:

• SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Secure tokenization of payment data
• Regular security audits and monitoring

5.4 Pricing Errors

If a pricing error occurs:

• We reserve the right to cancel the order
• You will be notified promptly
• You will have the option to reorder at the correct price
• Full refunds will be issued for cancelled orders

6. Delivery Terms

6.1 Delivery Areas

We provide delivery services to:

• Sydney and greater Sydney area
• Melbourne and greater Melbourne area
• Select areas in other Australian cities (contact us for availability)

6.2 Delivery Times

Our delivery services include:

• Same-Day Delivery: Available for orders placed before 12:00 PM (subject to availability)
• Scheduled Delivery: Choose specific dates and time windows
• Express Delivery: Available for urgent orders (additional fees apply)

Business Hours:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday: Closed (no deliveries)

6.3 Delivery Requirements

For successful delivery:

• Provide complete and accurate delivery address
• Include recipient contact information when possible
• Specify any access instructions or security codes
• Indicate preferred delivery location if recipient is unavailable

6.4 Delivery Attempts

If delivery cannot be completed:

• We will attempt to contact the recipient
• Flowers may be left in a safe location at our discretion
• We may leave a delivery notification card
• Redelivery may incur additional fees
• We are not responsible for products left per customer instructions

6.5 Delivery Delays

While we strive for timely delivery, delays may occur due to:

• Extreme weather conditions
• Traffic or road closures
• Incorrect or incomplete delivery information
• Recipient unavailability
• Public holidays or unforeseen circumstances

We will make reasonable efforts to notify you of significant delays.

6.6 Perishable Goods

As flowers are perishable:

• Accept deliveries promptly
• Follow provided care instructions
• We are not responsible for deterioration after successful delivery
• Arrangements left per customer request are at customer's risk

7. Quality Guarantee

7.1 Our Commitment

We guarantee:

• Fresh, high-quality flowers in all arrangements
• Professional design and presentation
• Careful handling and timely delivery
• Products that meet industry standards

7.2 Quality Issues

If you are not satisfied with product quality:

• Contact us within 24 hours of delivery
• Provide photographs of the product
• Describe the specific quality concerns
• Keep the product in its delivered condition for verification

We will investigate and may offer:

• Replacement arrangement
• Partial or full refund
• Credit toward future purchase

8. Intellectual Property Rights

8.1 Our Content

All content on our website, including but not limited to:

• Text, graphics, logos, images, photographs
• Floral designs and arrangements
• Software, code, and website design
• Trademarks, service marks, and trade names

...is the property of CoralPetalStore or our licensors and is protected by Australian and international intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and print content for personal reference

You may not:

• Reproduce, distribute, or create derivative works from our content
• Use our content for commercial purposes without written permission
• Remove copyright or proprietary notices
• Copy our floral designs or arrangements for commercial use

8.3 User Content

If you submit content (reviews, photos, testimonials):

• You grant us a worldwide, royalty-free license to use, reproduce, and display such content
• You represent that you own or have rights to the content
• You waive any moral rights in the content
• We may use your content for marketing and promotional purposes

9. User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Interfere with website operation or security
• Engage in fraudulent activities or misrepresentation
• Harvest or collect user information without consent
• Use automated systems (bots, scrapers) without permission
• Impersonate any person or entity
• Submit false or misleading information

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to:

• Collection of personal information as described in our Privacy Policy
• Use of cookies and tracking technologies
• Processing of payment information
• Communication regarding orders and promotions

11. Limitation of Liability

11.1 Disclaimer

To the maximum extent permitted by law:

• Our website and services are provided "as is" and "as available"
• We make no warranties, express or implied, regarding our products or services
• We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement
• We do not warrant uninterrupted, error-free, or secure website operation

11.2 Limitation

To the fullest extent permitted by Australian law:

• We shall not be liable for indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid for the specific product or service
• We are not liable for damages resulting from:
  • Delivery delays or failures beyond our control
  • Recipient refusal or unavailability
  • Natural deterioration of flowers after delivery
  • Third-party actions or services
  • Acts of God, natural disasters, or force majeure events

11.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, condition, or right implied or imposed by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.

12. Indemnification

You agree to indemnify, defend, and hold harmless CoralPetalStore, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations
• Any content you submit or transmit
• Your fraudulent or illegal activities

13. Refunds and Returns

Our refund and return policies are detailed in our separate , which forms part of these Terms. Key points include:

• Due to the perishable nature of flowers, returns are generally not accepted
• Refunds may be provided for quality issues reported within 24 hours
• Cancellations must be made at least 2 hours before scheduled delivery
• Custom orders may have different cancellation terms

Please review our for complete details.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (floods, fires, earthquakes, storms)
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or public health emergencies
• Labor disputes or strikes
• Utility failures or telecommunications outages
• Supplier failures or shortages
• Transportation disruptions

In such events, we will make reasonable efforts to notify affected customers and provide alternatives when possible.

15. Dispute Resolution

15.1 Informal Resolution

Before pursuing formal dispute resolution:

• Contact us to describe the issue
• Provide relevant details and documentation
• Allow us 14 business days to investigate and respond
• Participate in good-faith negotiations to resolve the matter

15.2 Governing Law

These Terms are governed by the laws of the Northern Territory of Australia and the Commonwealth of Australia, without regard to conflict of law principles.

15.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in the Northern Territory, Australia, for resolution of any disputes.

15.4 Alternative Dispute Resolution

Where applicable, disputes may be resolved through:

• Mediation services
• Industry ombudsman schemes
• Small claims tribunals

16. Termination

16.1 Termination by You

You may terminate your account at any time by:

• Contacting us to request account closure
• Discontinuing use of our website and services

16.2 Termination by Us

We reserve the right to suspend or terminate your access to our website and services at any time, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive or threatening behavior
• Repeated chargebacks or payment issues
• Any reason at our sole discretion

16.3 Effect of Termination

Upon termination:

• Your right to use our website and services ceases immediately
• Outstanding orders may be cancelled
• Unpaid balances become immediately due
• Sections of these Terms that by nature should survive termination will remain in effect

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and CoralPetalStore regarding use of our website and services.

17.2 Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use after changes constitutes acceptance of modified Terms.

17.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

17.6 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and CoralPetalStore.

17.7 Notices

Notices to you may be sent via email or posted on our website. Notices to us should be sent to:

CoralPetalStore
Mitchell Centre, Mitchell St &, Knuckey St
Darwin City, NT 0800, Australia
Email: contact@coralpetalstore.com

17.8 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

18. Contact Information

For questions about these Terms & Conditions, please contact us:

CoralPetalStore
Mitchell Centre, Mitchell St &, Knuckey St
Darwin City, NT 0800
Australia

Phone: +0889418055
Email: contact@coralpetalstore.com
Website: https://coralpetalstore.com

Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed

19. Acknowledgment

By using CoralPetalStore's website and services, you acknowledge that:

• You have read and understood these Terms & Conditions
• You agree to be bound by these Terms
• You have the authority to enter into this agreement
• You will comply with all applicable laws and regulations

Thank you for choosing CoralPetalStore for your custom bouquet and floral arrangement needs. We look forward to serving you with beautiful, handcrafted flowers and exceptional customer service.

These Terms & Conditions were last updated on January 15, 2026.